4 weeks ago
- last edited
3 weeks ago
by
kh.laura
My Facebook account was hacked in September 2024. I just recently gained control of my Facebook account again earlier this month after trying repeatedly trying for over 5 months, While the hackers had control of my account, they set up a fraudulent Meta account that has my email address And phone number and also their fraudulent email address on it. I am not able to log into the Meta account to remove the fraudulent email address of the hacker and that is the email address where an email goes to if I try to do forgot password. Do not send me back to Facebook as this is regarding the Meta account I am concerned the hackers still have control to get into my Facebook and any information I have stored in it please see the picture below showing the information on the Meta account. I did try setting up a new Meta account and attaching it to my Facebook, but I was unsuccessful. Please help!
3 weeks ago
Hey @dawn5362.2025,
Thanks for posting into our forum. We can see you're facing an issue with a fraud Meta account being attached to your Facebook, and we'd like to help you out with this! Would you mind sending us a PM? To do this, please select our name to get to our profile page. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
Looking forward to hearing from you!
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