08-10-202407:15 PM - last edited on 08-12-202409:17 AM by IKnowYouDidntAskBut
If I view the Free Weekends blog post without logging in to the site it shows up fine. When I click through to Smash Drums I can see a blue Free Trial button above the usual buy/price.
When I click it, it shows a popup and asks me to agree and download. Then asks me to login. But when I login the free trial button is gone.
Also, if I'm logged in, the blog post is replaced with an error "This page isn't available right now."
Hi @x_cray_x! Thank you for reaching out and bringing this to our attention!
We are glad to hear that you were excited for the Summerfest 2024 Free Trial Weekend. Unfortunately, promotions often are only available in certain regions so if you were getting no option to download when logged in than you'd be in an unsupported region.
Smash Drums is still however available in your region to be purchased on the Quest Store.
Hope this helps! Please let us know if you have any further queries and we'll be happy to help.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Unfortunately there was no free trial option using the app. I did try that earlier when I posted and just double checked now.
The only time I can see it,is when I am not logged in or if I'm using incognito mode. Obviously I need to be logged in to use it/install it. But the option is gone as soon as I login.
Hi @x_cray_x! Thank you for reaching out and bringing this to our attention!
We are glad to hear that you were excited for the Summerfest 2024 Free Trial Weekend. Unfortunately, promotions often are only available in certain regions so if you were getting no option to download when logged in than you'd be in an unsupported region.
Smash Drums is still however available in your region to be purchased on the Quest Store.
Hope this helps! Please let us know if you have any further queries and we'll be happy to help.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Then why isn't it clearly stated which regions can use the promotion on blog post or on product store page? Even in this answer You avoided saying it.
I'm having same issue with Asgard's Wrath 2 so my guess is I'm also in "unsuported" region. It a real shame this wasn't communicated clearly in this week announcement.
I am in the US region although the free weekend trail is not working for me. It doesn’t not show up. I have tried to factory reset my device and still does not work. Please help
I am in the US region although the free weekend trail is not working for me. It doesn’t not show up. I have tried to factory reset my device and still does not work. Please help
Thanks for following up with us on this @Brazilianbabe. When checking on our end, we're seeing the option to play the free trial when we look at Asgard's Wrath II Contractor's Showdown. Can you send us a screen shot of what you're seeing on your end when you go to view those games? We're looking forward to hearing back from you on this!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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