Me and my friend organised to play together on VR and when I try to message him it tells me to go to migrate my account to Meta account, even though it is a Meta account. I had no trouble messaging him when I used Oculus AND Meta before hand. I can't message him on the mobile app either, it only shows me the options like "Up for VR?" Please help.
Hi there, @axcid_ii! We know how being able to message friends while in VR enhances your experience and makes it easier to get together for multiplayer gaming. So hearing that you are having trouble messaging friends is something we want to help look into further as soon as possible.
You mentioned that you had already migrated your account into a Meta account; can you please confirm that the steps to migrate your account were completed? If you have confirmed that the steps were completed but are still receiving the same message to migrate your account, please send us a PM so that we can gather your account information and take a closer look into this for you. Please remember, you must be signed into the community first to send us a private message. Let us know if you have any further questions or concerns.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey @axcid_ii! We wanted to check back in and see if you still needed some help with migrating your account into a Meta account. We'd love to take a closer look to see why this is occurring. Please send us a PM! We'll be patiently waiting for your response!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I need help. My oculus keep saying to ho to meta.com/setup in order for me to talk and play with friends. I already have a meta account so I'm not sure what I need to do.
Hey there @KhaledStarr! It seems like you're having some difficulty connecting with friends on your headset! What shows up when you visit meta.com/setup? Are you getting any error messages? Have they prompted you to migrate your account? Share with us the steps you've taken so we can better understand your situation. We're eager to chat with you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey @KhaledStarr! Just wanted to touch base and see if you still require assistance. Feel free to reach out if you have any inquiries!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
