My friends quest 2 headset for some reason allows him to play games completely normally, however the store, horizon feed, and socials don't load at all, meaning he can't call us, update his games, or get new games. I would highly appreciate if someone could help us! Also on an added note, not too big of a problem though, his right controller's tracking messes up alot even though he plays in a well lit environment with no sunlight, and cleaned it thoroughly. He does hit it alot though so it could be the case that he disconnected something inside the controller itself.
Thanks for confirming that for us. We'd love to look into this further to get your friend back up and running!
So that we can do so more effectively, can you please tell your friend to send us a private message?
Thanks!
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Yeah sorry he tried the method but they didn't work. He is now unable to update apps, but his headset software is fully up to date. Many apps like horizon feed and store etc still won't load. He is however able to play rec room with us.
Thanks for confirming that for us. We'd love to look into this further to get your friend back up and running!
So that we can do so more effectively, can you please tell your friend to send us a private message?
Thanks!
Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
If you have any further Meta Quest Support questions, please feel free to reach out here.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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