Frozen Screen

[Ventrilic]

What to do if oculus quest 2 screen freezes in place? Restarting it doesnt work, and the boot menu only says “No command”

[J40NYR]

hi @Ventrilic 

Try holding the power button down for about 20 seconds.

Let us know how you get on

Jonny

[Ventrilic]

That sadly didn’t work, but thank you.

[MetaQuestSupport]

Hi there @Ventrilic! We appreciate you reaching out to us in regards to this issue. We always want to make sure that our users have a smooth experience with their devices so we would love to help get this fixed up. In order for us to further diagnose this issue, could you please attempt to factory reset your device and also uninstall the mobile app from your phone? You can perform a factory reset by following these steps:

1. Turn off your headset.
2. Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
3. Use the volume buttons on your headset to highlight Factory Reset and press the power button.
4. Use the volume buttons on your headset to highlight Yes and press the power button.

Please keep in mind that factory resetting the device will wipe it completely clean, but you are able to turn on Cloud Backup by following the steps listed HERE. Once the factory reset has been completed, please go ahead and reinstall the mobile app to your phone and try pairing it all up again. We hope this helps, but if not, please feel free to reach back out to us at any time! Have a legendary day!

[MetaQuestSupport]

Hey @Ventrilic! We just wanted to check in with you and see if you still needed any help with the issues you were having with screen freezing. If you still need any assistance, please feel free to reach back out to us at any time! Have a great day!