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Frustrated by suspended account

Casperwhitey
Honored Guest

I cannot believe how difficult it is to get any help. Meta suspended an account and directed me to support. I cannot get help as with the account you have to login. Well, it won't let me log in stating my account is suspended and to contact support. Then again cannot get assistance for that reason. I just created another account to get help. How do I navigate to appeal my other account and get our apps returned? Thank you for any help. 

4 REPLIES 4

MetaQuestSupport
Community Manager
Community Manager

Hi @Casperwhitey. We appreciate you reaching out here and understand your frustration. We have received your PM and will continue communicating with you in that private message. We appreciate your patience.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

jojo.777573
Honored Guest

Did you get your account back. I've been trying to get back into mine for two weeks with no success. I'd welcome any and all help!

Hey @jojo.777573, we're disappointed to learn you have not been able to recover your account despite attempting to do so. To allow us to look into this issue in detail, we request you to PM us so that we could get further information about the same.

 

Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Yes I had to create a new account to communicate with them. It took some time but eventually they reactivated my original account

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