11-29-2023 11:22 AM
I was trying to click a game on my menu and accidently dragged it off. Then it disappeared and is no longer in the app library. How do I recover it? Thanks.
Solved! Go to Solution.
11-29-2023 03:37 PM
Hi @Bill335422
In the top right corner there should be a dropdown, select 'all' and hopefully your icon will reappear!
Let us know if this helps
Jonny
11-29-2023 03:37 PM
Hi @Bill335422
In the top right corner there should be a dropdown, select 'all' and hopefully your icon will reappear!
Let us know if this helps
Jonny
11-30-2023 09:42 AM
Hi Jonny,
Thanks for the response. I tried using again this morning and now my app library is completely empty. I can get to my games but I have to do a search for them first. I do not see an "all" option on the app library page.
Bill
12-06-2023 10:58 AM
Hey there @Bill335422! We understand that you are having issues not being able to view your library. We would love to assist you! Could you let us know what troubleshooting steps you have already tried? Thank you so much for your patience during this busy holiday season. We appreciate it and you!
12-06-2023 11:03 AM
Hello. The only thing I've tried is turning it off and on. The app library is completely empty even though I own 4 games. I didn't see the dropdown that Jonny spoke of.
12-06-2023 11:49 AM
Hey again @Bill335422! We would love to get you in our PM's, so that we can get some information from you and take a look at your account! Please select our name to get to our profile page, or click Here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to your PM!
12-08-2023 12:51 PM
Hello hello @Bill335422! Just wanted to pop in and see how things are going with your account. Were you able to find your games without any issues? If you still need a hand, drop us a private message, and we'll jump right in to assist you!
12-08-2023 06:09 PM
Hey there, @Bill335422 ! We've just received your message and wanted to let you know that we'll be getting back to you real soon!
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