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Game App No Longer in App Library

Bill335422
Honored Guest

I was trying to click a game on my menu and accidently dragged it off.  Then it disappeared and is no longer in the app library.  How do I recover it?  Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

J40NYR
MVP
MVP

Hi @Bill335422 

In the top right corner there should be a dropdown, select 'all' and hopefully your icon will reappear!

Let us know if this helps

Jonny

Quest 2, Quest 3, PCVR, Meta Wayfarer

View solution in original post

7 REPLIES 7

J40NYR
MVP
MVP

Hi @Bill335422 

In the top right corner there should be a dropdown, select 'all' and hopefully your icon will reappear!

Let us know if this helps

Jonny

Quest 2, Quest 3, PCVR, Meta Wayfarer

Hi Jonny,

Thanks for the response.  I tried using again this morning and now my app library is completely empty.  I can get to my games but I have to do a search for them first.  I do not see an "all" option on the app library page.

Bill

 

Hey there @Bill335422! We understand that you are having issues not being able to view your library. We would love to assist you! Could you let us know what troubleshooting steps you have already tried? Thank you so much for your patience during this busy holiday season. We appreciate it and you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Bill335422
Honored Guest

Hello.  The only thing I've tried is turning it off and on.  The app library is completely empty even though I own 4 games.  I didn't see the dropdown that Jonny spoke of.  

Hey again @Bill335422! We would love to get you in our PM's, so that we can get some information from you and take a look at your account! Please select our name to get to our profile page, or click Here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to your PM!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hello hello @Bill335422! Just wanted to pop in and see how things are going with your account. Were you able to find your games without any issues? If you still need a hand, drop us a private message, and we'll jump right in to assist you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey there, @Bill335422 ! We've just received your message and wanted to let you know that we'll be getting back to you real soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!