My game libraries have completely disappeared on both the quest and in the desktop app. I am not able to install or play any of my games. When I browse to a game I own in the store it says I have already purchased the item, but I am not able to play it or access it. I installed sidequest on my pc and allowed debug mode along with virtual desktop just an hour ago, but other than that I haven't changed anything. The issue occurs in both the phone app and inside the quest itself. Any thoughts?
I cant even open my library to see if my games are there. I click on it and it gets stuck on loading "Library...". Same thing with Home and Store. I cant do anything. At least it was a recent purchase from Amazon, so I still have three days to return it if they dont fix this. I'd still be out $100 for games and accessories but sometimes its better to just cut your losses.
I cant even open my library to see if my games are there. I click on it and it gets stuck on loading "Library...". Same thing with Home and Store. I cant do anything. At least it was a recent purchase from Amazon, so I still have three days to return it if they dont fix this. I'd still be out $100 for games and accessories but sometimes its better to just cut your losses.
Re work for me this night... but just this night.... The problems are come back this morning, no words... I just had the time for send refund reclamation for some games but there are still three games for which I could not ask because oculus feels that I have made too many refund requests, it is true that it is not normal to ask for the refund of my games that I cannot play because Oculus bug....
If you've not played the maximum number of hours to qualify for a refund (2 hours), I'm sure Oculus would wave the 14 day requirement if the outage prevented a refund within that time. Getting a refund on all games because of the outage though, that won't happen.
There was an outage before, March 2018 I believe, and all those affected got a $15 store credit, I seem to remember it affected a lot of people and lasted a couple days.
Personally I think credit would be the way to deal with this problem too but that's up to Oculus. And as it seems to be affecting a select few, it's important to get those tickets in. Please try and stay polite though when dealing with support, even though I know it must be frustrating.
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If you've not played the maximum number of hours to qualify for a refund (2 hours), I'm sure Oculus would wave the 14 day requirement if the outage prevented a refund within that time. Getting a refund on all games because of the outage though, that won't happen.
There was an outage before, March 2018 I believe, and all those affected got a $15 store credit, I seem to remember it affected a lot of people and lasted a couple days.
Personally I think credit would be the way to deal with this problem too but that's up to Oculus. And as it seems to be affecting a select few, it's important to get those tickets in. Please try and stay polite though when dealing with support, even though I know it must be frustrating.
wtf!
By lucky, I just bought the games and don't have played them cause Oculus fucked up before.
I send refund request for all of them, just I can't for three cause the number of request is limit but it stay one week for the rest.
So when you buy and download a game, the game phones home to check entitlement every now and again ?
Well, in some ways the headset needs to verify your account details (including entitlements) against an Oculus server--for instance, when you browse the store in VR, it needs to know what titles you own so it can display the correct information. We don't know the actual mechanism at fault here, but it seems like the headset is getting some sort of incorrect response about the accounts in question that is leading it to think that there are no owned apps in the library.
Oculus refused me the refund of my games while I bought them less than two weeks ago and could not even play at all for the most part since Oculus did not work.... There is not even any justification for this refusal. So again in discussions with the support... I have never seen this, I took games at Oculus not even two weeks ago and I struggle with the support, when it answers, for a week and a half!
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