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Game Libraries have disappeard

SkidR0we
Explorer
My game libraries have completely disappeared on both the quest and in the desktop app. I am not able to install or play any of my games. When I browse to a game I own in the store it says I have already purchased the item, but I am not able to play it or access it. I installed sidequest on my pc and allowed debug mode along with virtual desktop just an hour ago, but other than that I haven't changed anything. The issue occurs in both the phone app and inside the quest itself. Any thoughts?
72 REPLIES 72

Microserf2005
Explorer

Did you ever get this resolved? I'm having the same issue now too. I just formatted my PC hoping to fix it and everything is still completely gone!!!?!!

shogunmn
Heroic Explorer

Anyone report on this being fixed in the past or how? Sporadic issues in the PC store for weeks and no library like original post states the past 3 weeks. 

shogunmn
Heroic Explorer

Going into month 3 now of this same issue that started 12/2021. Still no library for PC returning  and the App is royally bricked on mobile in a number of ways. The quest side is fixed after a few weeks but does require troubleshooting and hard reset/wifi on and off trick.

 

PSVR2 can't come quick enough. This has been a horrendous expirence with both customer service (or lack there of) and updates on this issue. I regret every purchase I ever made. You don't own your purchases and they can disappear with no answer or explanation for months if not indefinitely.

 

PC App issues: https://youtu.be/bRlIzYZKn9g

 

Mobile App issues: https://youtu.be/aZmQHT7ZFdc

 

 

 

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