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Game Refund on 14th day ---- Pop up says I can't


Bought a game on 08/01 with store credits and today 08/15 which is the 14th day I tried to have it refunded (with under 2 hours playing time) and got the pop up saying it was not eligible for refund.  Please advise why if there are 14 days to try out a game. 


Thanks to anyone that can assist in helping me understand why it was refused. 



All fixed....thanks to Support here!

[ Doing happy dance ] 


We're happy to hear this good news! We appreciate the amazing teamwork and patience you showed us and hope you continue soaring in the Meta verse! 


Have a blessed day! 

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