12-21-2024 12:09 PM
This support set up is super frustrating! As big as meta is and having some of the smartest people on the planet. You guys could really come up with something better and easier.
With that said, I am not in possession of my quest 3. Apparently in December 2023 I set up a payment link between my meta account and my PayPal account.
in November 2024 who ever has my oculus 3 bought 12 things in approximately 3 minutes literally 12 different charges. I filed immediately with PayPal about these charges.
I’ve been trying to get a hold of meta since nov
which apparently this only way to talk to somebody because if you look at the pics I’ve attached the support website doesn’t work. Since nov 24
I have no idea what was bought on these 12 different transactions nor can I apply or even explain to anyone or even ask for a refund.
but someone there is actually working very diligently telling PayPal that I received whatever was purchased.
my question is how do get this very frustrating situation fixed? Apply for a refund ? Explain how these charges got to be there? And also very important disconnect the oculus from my Facebook without the headset. Since they like posting stuff on it changing my pics etc?
12-21-2024 07:49 PM
12-21-2024 08:23 PM
Was your headset lost, stolen or you sold it?
In order for someone to purchase games, apps or content they would need your pin or access to the phone number set for Two Factor Authentication.
Change your Meta and Paypal account passwords and PINs. Confirm the numbers for TFA.
Go to devices page and "delete device data". The next time the headset is turned on and connects to the Internet it will do a factory reset.
https://auth.meta.com/settings/my/devices/
If the headset was stolen, file a police report and give a copy to Paypay over charge disputes.
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