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Game cancels download at about 6Gb size

hab06
Explorer

Hi, Im trying to download Red Matter 2 on my quest 3, at around 6ish Gb the download stops and I have to start over. This is a brand new headset, plenty of free space, I have restarted the headset several times, tried different connections, wifi, phone etc. But somehow it will not download, everything else works and have downloaded fine.

1 ACCEPTED SOLUTION

Accepted Solutions

hab06
Explorer

Yesterday the full game downloaded and I can play it now. So this issue is resolved for me at least, as for a solution I have no idea, it just worked after a week of trying, maybe someone else know what the problem was.

View solution in original post

4 REPLIES 4

MetaQuestSupport
Community Manager
Community Manager

Hey there @hab06 ,

 

Thanks for reaching out to Meta Quest Support. That's not ideal!

 

We would love you to join us in our DM's - Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

The problem is not solved, the game will not download fully

Hey again @hab06,

 

We genuinely understand that you have been trying to get this issue resolved for quite some time now as you're not able to download the game Red Matter 2 due to some technical error. We genuinely understand your frustration due to this issue and intend to assist you in the best manner possible. Therefore we request you to raise a ticket with us by contacting Meta Store Support, this will allow us to look into this matter in detail.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

hab06
Explorer

Yesterday the full game downloaded and I can play it now. So this issue is resolved for me at least, as for a solution I have no idea, it just worked after a week of trying, maybe someone else know what the problem was.