03-14-202412:14 AM - last edited on 07-01-202409:00 AM by NolaBaby
Hello,
I bought 2 new games on my Meta 3 and started downloading another (Tripp, Crazy Kung Fu & Pavlov), If I tap "download" for all 3 it shows "queued" indefinitely. I am not able to download or play these games or ANY new games at all. I did not click on the "subscription for 9,99 €"-button for Tripp, since I did not knew it had subscription. Just as an additional info. I can not do this anymore. I dont want to,. Again, just additional info for troubleshooting. My discspace is not even close to being full! Must I now make a factory reset? And how can I get my games back, since on my Oculus-PC-App none of my games show up?
I am on vacation for 3 weeks now, so it should be possible for a support-person to respond in this time!?
Hey there, @Paddy1337! The last thing we want our users to have to deal with is not being able to view their apps as well as unwanted subscriptions, and we would be happy to help you with this issue. Since we'll be looking into apps under your account, could you please send us a private message? You can send us a message by selecting our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember that you must be signed in to the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there, @Paddy1337! We wanted to check in and see if you still needed assistance with viewing your apps. If you do, please send us a private message, and we'll be happy to help!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Any way you all at Meta can post solutions publicly so users with the litany of repetitive issues with your devices that you can’t seem to fix can patch themselves?
Hey there @KingBooRad! Thanks for reaching out! We can certainly understand the confusion, we normally try to keep solutions public but if at any time we need to request sensitive information to look further into the issue, we would have to be in a separate conversation for the privacy of our users. We hope this has cleared up any confusion you may have, Let us know if there is anything else we can answer for you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey @KingBooRad! Just wanted to reach out to see if there were any other questions we could answer for you? We hope you're having a great day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
