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Game has been deleted!

RadicalTommy
Honored Guest

I purchased Zombieland Headshot on my Oculus and I was billed twice.

So I found a support chat (bot probably), managed to get a refund on the second debit error and Oculus has automatically removed the game from my account as though it were a standard refund request 🤦🏻‍:male_sign:

This is such a specific admin error there's no FAQ to answer or link to follow.

I just want the game I paid for 😞

Anyone?

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hello RadicalTommy. We are sadden to hear that you are still having troubles with playing Zombieland: Headset Fever. We'll like to look into this more and seeing what options we have for you. With that being said, we'll need to move this into a PM, so we can get some account information. 

 

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MetaQuestSupport
Community Manager
Community Manager

Hey there, @RadicalTommy! We just wanted to check in to see if you still needed help. Please let us know. We'll be more than happy to continue!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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