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Game is not appearing.

endiosi
Honored Guest

Hello! I recently also bought this game, and it says "ОФОРМЛЕ.." (this is in Russian). Nothing was debited from my card, but the game still does not appear. What should I do?

3 REPLIES 3

Choleni
MVP
MVP

Hi @endiosi 🙂

which game do you mean?

You didn't mentioned the name of the game.

Hey there, @endiosi. We definitely want to make sure you're able to get into your recently purchased game and would love to assist! A few questions first: 

  • What is the name of the game?
  • When was the game purchased?
  • Also, we noticed that you stated that you are not seeing the purchase in your transaction history either, did you receive any confirmation of your purchase?

Please feel free to get back to us when you have this info and we'll continue assisting you with this. Thank you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

We have noticed that we have not heard anything from you since our current interaction, @endiosi. We hope that you are doing okay. If you still need assistance please do not hesitate to reach back out so that we can further assist you and get this squared away for you. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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