12-07-2022 05:01 PM
Is anyone else having a game install at a very slow speed or a game not installing at all because I've been trying to install bone lab for 2 days then my power went out and now it's not installing at all
12-09-2022 03:06 PM
Hey there, ttt_mac! We see you're having an issue getting that download to work. We don't like it when our users have issues like this. Not to worry, we have a few helpful tips you can try to get it downloaded!
• Check your internet connection also possibly resetting the connection.
• Move the device closer to the router.
• Reboot the headset.
Please let us know if any of this works for you!
03-19-2023 03:46 PM
That is just BS cut and paste. The problem isn’t with everyone’s internet speed. The speeds are fine. The equipment you sold us isn’t. Take responsibility and give a real answer. If you screwed up at least admit it
03-20-2023 08:21 AM
Heya @Buckaroo.bonzai.69. We totally understand your sentiment with your headset not downloading games at the speed of your liking. Luckily we have some of troubleshooting steps that should resolve this.
First we'll like for you to enable Cloud Backup.
After that, please follow these steps to do a factory reset.
Now if you're still having issues after doing that, please create a ticket on our support website. Our support team will have better resources to go through this and see what else could be causing it.