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Game purchased by a friend, didnt receive any credit info

HDenied
Honored Guest

Hi,

A friend of mine purchased a game using my code. I know he did because we played with it together. I got the message he accepted the code but there is no message about whenI can redeem the store credit, I know it should be after 14 days. Is this normal?

3 REPLIES 3

Choleni
MVP
MVP

Hi @HDenied 🙂

what do you mean?

Is it normal, that you have to wait 14 day. Yes!

Those 14 days are the time your friend can't refund the game, you don't get the store credit until this time is over.

If you already waiting longer, you should talk to support.

Send a PM @MetaQuestSupport 

click on the name to visit their profile page, then click the "send a message" button. They can check your account to see what's going wrong.

Hi,

Thanks for coming back to me. What I eman is that it said that the referral has been accepted but I should see a countdown on when I should receive the vaucher, in the past I was able to read something like "you can redeem your £4 in N days". I don' t see that there now.

Hey there, @HDenied! Thanks for reaching out to us with your questions about app referrals! We want you to know that we're grateful that you and your friend are using app referrals, so we're eager to help you discover the reason you're unable to see the expected number of days until you can receive referral credits. In order for us to help you, we kindly request that you send us a PM, due to the potential of dealing with private and sensitive information.​​​

 

Please make sure to log in to the community before sending us a PM. To access our profile page, either select our name or click here! Next, click 'Send a Message' to PM us. To access our profile page, either select our name or click here! Next, click 'Send a Message' to PM us.

  
Your time is greatly appreciated, and we're looking forward to hearing back from you! ​​​​​​

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