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Game purchased on previous headset won't load on replacement

SLRmtbr
Honored Guest

I had to return my old Meta Quest 2 due to a hardware issue. The new Quest 2 set up easily and works just fine, EXCEPT that one of my previously purchased games won't load/open.

The game (Walkabout Mini Golf) appears to be downloaded, but when it should be opening I get a black screen with the 'I'm working on it' bubble.

I've uninstalled, rebooted the device, reinstalled -- can't get this resolved on my own.

Possibly unrelated, but might be worth noting, I can't see a way to delete the old device from my account; I purchased the game on the old device.

4 REPLIES 4

MetaQuestSupport
Community Manager
Community Manager

Hey, SLRmtbr! We appreciate you getting in touch with us regarding the issues you've been experiencing when trying to load your previous purchases from your library. We understand that your Quest 2 was recently replaced, so with that in mind, we're eager to get you back to your games and apps ASAP so you don't have to miss out on all that VR has to offer any longer! To help us better understand why you may be receiving this error message, we kindly ask that you answer the following questions:

  • Does this issue only occur while playing Walkabout Mini Golf, or does it happen with all of your purchased games and apps?
  • Is your Quest 2 operating on the most current software?
  • Have you been able to use any of the games or apps you purchased before setting up your new Quest 2?

We'd also appreciate it if you could provide screenshots of the error message you are receiving.

 

In the meantime, Quest users who've experienced similar issues in the past have overcome this issue by restarting their Quest. Please click here to read an article on how to restart your Meta Quest headset.

 

We look forward to hearing back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey again, @SLRmtbr! We were checking in with you to see how things were going! We want to ensure that we are providing you with the assistance you need and to let you know that we're still here if you need us! If you require further support with your Quest 2, we'd appreciate it if you'd let us know by replying to our previous post, because we're excited to help you get back to playing with your games and apps in VR! We can't wait for your reply!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

The issue only occurs with the one game, walkabout mini golf

The headset is updated with the current operating system

There are no issues with any other games or functionality of the headset

As mentioned previously, we have rebooted and restarted the headset several times, and attempted to uninstall and reinstall the game as well.

MetaQuestSupport
Community Manager
Community Manager

We appreciate you confirming that! With all the troubleshooting you've performed, and the fact that this appears to be limited to Walkabout Mini Golf, we recommend reaching out to the developer! Please visit them at https://mightycoconut.com/minigolf/ and let us know if they're able to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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