10-28-2022 01:28 AM
I've been having this issue with the game BONELAB, it installs but then when I hover over it, it prompts me with the install button.
10-30-2022 05:39 PM
Sounds like something is haunting your BoneLab game! Oh-oh! This is not the kind of experience we want you to have with this awesome new game. Let's get you back on track and into the world of VR.
For us to have a better look at this for you please let us know the following:
Please go ahead and try the following:
For the steps to Reboot they will be the following:
Please let us know if this helped! We will be patiently waiting for your reply!
06-16-2023 06:58 PM
I also have this problem but with boneworks. I use the oculus rift and this doesnt happen with other games only boneworks
06-20-2023 10:30 AM
Hey there, @voidstar1. Having a game consistently uninstall itself definitely doesn't sound like a very ideal situation, we'd be glad to look into this for you. Have you tried any troubleshooting on your own by chance? If so, could you list what you've tried? Below we'll list the steps for a full clean reinstallation of the desktop app, give it a try and let us know how it turns out!
06-21-2023 10:47 AM
Hey there, @voidstar1. We just wanted to check in since we haven't heard back from you yet. If you'd still like help with this just let us know, we'd be glad to help out!
11-23-2023 05:11 PM
I NEED URGENT HELP
for some reason, an oculas game that i bought for £18.99 has deleted itself and the only way to get it back, is if i re-buy it?!
Btw, the game is: Yupitergrad 2-the lost station
11-23-2023 06:27 PM
That's really frustrating that your game deleted itself, especially since you purchased it already!
A few things I would suggest:
Definitely don't re-buy it if you've already purchased unless those options don't work.
11-24-2023 12:25 PM
Hey @RadarRaider! If you have taken the suggestions from @talastar and still do not see the game, we would like to look into this further for you. We want to ensure you can access apps that you have paid for, and we certainly do not want you to have to re-purchase any apps. Please send us a PM so we can assist you further. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
12-28-2023 05:25 PM
I tried following those methods but they didn't work. I tried installing Drunkn Bar Fight but when it's installed, The game just uninstalled itself. Is there any other way to install it properly?
12-29-2023 01:04 AM
I had to email the Oculas Team, and ask if they could transfer my lost game over to my account, but they wouldn't do that. Probably The only way to get your game back is if you buy it again 😒. I could recommend that you buy it when a discount code or sale is available.
I'm really really sorry about your game 😞
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset