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Game uninstalls itself after installing

zephyrreborn
Honored Guest

I've been having this issue with the game BONELAB, it installs but then when I hover over it, it prompts me with the install button.

19 REPLIES 19

MetaQuestSupport
Community Manager
Community Manager

Sounds like something is haunting your BoneLab game! Oh-oh! This is not the kind of experience we want you to have with this awesome new game. Let's get you back on track and into the world of VR. 

 

For us to have a better look at this for you please let us know the following:

  1. Does this issue happen with other games as well or just this one?
  2. How much storage does your device have currently?

Please go ahead and try the following: 

  1. Uninstall and install the Meta Quest app
  2. Reboot your headset

For the steps to Reboot they will be the following:

  1. With your headset on press the power button the right side until the Power off screen is up,
  2. Select Restart and then your headset will turn off and back on.

Please let us know if this helped! We will be patiently waiting for your reply! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

voidstar1
Honored Guest

I also have this problem but with boneworks. I use the oculus rift and this doesnt happen with other games only boneworks

Hey there, @voidstar1. Having a game consistently uninstall itself definitely doesn't sound like a very ideal situation, we'd be glad to look into this for you. Have you tried any troubleshooting on your own by chance? If so, could you list what you've tried? Below we'll list the steps for a full clean reinstallation of the desktop app, give it a try and let us know how it turns out! 

 

  • Disconnect the Rift/Link cable from the computer.
  • Disconnect your computer from the internet.
  • Backup any necessary content.
  • You can find steps on how to do so by clicking here.
  • Reboot into Safe Mode.
  • Uninstall Oculus PC app using the Control Panel.
     
  • Delete all Oculus folders from the following folder:
  • C:\Program Files
     
  • Remove any Oculus folders from the following locations:
  • C:\Users\YourUserProfile\AppData
  • C:\Users\YourUserProfile\AppData\Local
  • C:\Users\YourUserProfile\AppData\LocalLow
  • C:\Users\YourUserProfile\AppData\Roaming
  • C:\OculusSetup-DownloadCache
     
  • Restart your computer in normal mode.
  • Reconnect your computer to the internet.
  • Install Oculus PC app again using the setup tool from our website here.
  • Reconnect the Rift/Link cable and re-test the headset.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey there, @voidstar1. We just wanted to check in since we haven't heard back from you yet. If you'd still like help with this just let us know, we'd be glad to help out!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

RadarRaider
Honored Guest

I NEED URGENT HELP

for some reason, an oculas game that i bought for £18.99 has deleted itself and the only way to get it back, is if i re-buy it?!

Btw, the game is: Yupitergrad 2-the lost station

talastar
Protege

That's really frustrating that your game deleted itself, especially since you purchased it already! 

A few things I would suggest:

  • Check your purchase history on the Oculus app or website to confirm you definitely bought it previously
  • Try completely uninstalling and reinstalling the Oculus software
  • Reach out to the developer directly as well, in case it's a known issue they can address
  • As a last resort, Oculus Support may be able to refund you if it was a fault on their end

Definitely don't re-buy it if you've already purchased unless those options don't work. 

Hey @RadarRaider! If you have taken the suggestions from @talastar and still do not see the game, we would like to look into this further for you. We want to ensure you can access apps that you have paid for, and we certainly do not want you to have to re-purchase any apps. Please send us a PM so we can assist you further. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I tried following those methods but they didn't work. I tried installing Drunkn Bar Fight but when it's installed, The game just uninstalled itself. Is there any other way to install it properly?

I had to email the Oculas Team, and ask if they could transfer my lost game over to my account, but they wouldn't do that. Probably The only way to get your game back is if you buy it again 😒. I could recommend that you buy it when a discount code or sale is available.

I'm really really sorry about your game 😞

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