01-24-202312:14 PM - last edited on 01-24-202302:23 PM by RoastPork
Hey hey, @Dandolph! First and foremost congrats on your first playoff win!! We know how exciting that can be! So that we can tackle this issue and get you back to scoring more touchdowns as well as padding them stats, please respond with the following:
A screenshot of what is being shown
Are you given a error message?
Once we grab this information, we can work as a team to kick this issue out!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
BOO! We just wanted to float on by to see if this issue with being unable to proceed any further in your game is still haunting you. If so, feel free to reach back out and we will blast this issue away!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey again, thank you for reaching back out regarding this matter. We really want to help get this resolved so that we are able to do so please respond back with the following:
A screenshot of what is being shown
Are you given a error message?
Once we grab this information, we can work as a team to kick this issue out!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I’m ready to delete the game and try to reinstall it, but then I’d have to purchase it again. This is starting to become a pain in the you know what I need some help.
Howdy @Dandolph! We definitely understand your frustrations and are happy to work with you in order to get this issue sorted out. We also understand your concerns about having to re-purchase your game if it is uninstalled; however, your purchases are tied to your account and not your headset which would allow you to uninstall and not have to purchase the game again. We'd recommend uninstalling and re-installing the app to see if this clears up the problem. Please let us know if this works out for you. We will be standing by just in case further assistance is needed!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hello, @Dandolph. We hope your problem has been resolved, but just in case you are still having problems, we wanted to remind you that we are still here to help!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
