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Game wont finish install, log points to "OVRRedistributableInstaller" issue

SkyTwin2
Sightseer
Hello,

After downloading Elite Dangerous (16Gb) the install would give me an error saying it couldn't finish and to contact oculus support. I uninstalled the game and re-installed, but same issue came up at the end when it wants to install some 3rd party software.

Looking at the log, I see this:
[Debug] [26-Mar-18 8:52:04 PM] Starting up OVRRedistributableInstaller v1.16.0.0.
[Debug] [26-Mar-18 8:52:04 PM] Starting OVRRedistributableInstaller
[Debug] [26-Mar-18 8:52:04 PM] IPC connection opened.
[Debug] [26-Mar-18 8:52:04 PM] IPC thread running; waiting for Oaf to connect.
[Debug] [26-Mar-18 8:52:04 PM] IPC connection established!
[Debug] [26-Mar-18 8:52:04 PM] Service path: C:\Program Files\Oculus\Support\oculus-runtime\OVRServer_x64.exe
[Debug] [26-Mar-18 8:52:04 PM] Requesting work from OAF
[Error] [26-Mar-18 8:52:05 PM] Error requesting elevated work from OAF: 'Sorry, something went wrong. Please uninstall the application and install again.: 1971021'
[Debug] [26-Mar-18 8:52:05 PM] Failure.
[Debug] [26-Mar-18 8:52:05 PM] IPC connection destroyed.

If i go to the folder shown above and run the OVRServer_x64.exe, i get a few errors connecting and then it crashes.
It says to uninstall the application and install it again, but what do i need to uninstall? I cant find any program called OVR, do i need to uninstall Oculus Home?

Thanks!   
 

2 REPLIES 2

cybereality
Grand Champion
First, please install these patches:
https://forums.oculusvr.com/community/discussion/comment/558735/#Comment_558735

Make sure your Windows Update is up to date. If you have MalwareBytes (or other anti-virus) please disabling it to complete the install.
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SkyTwin2
Sightseer
Hey, I tried installing them all yesterday after I saw you link to that post to a few ppl. The majority installed fine but the last ones failed as they said i had a newer version already installed. I got no anti-virus running at the time either but still wont finish installing the game.
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