Hey there, @ajac09. We appreciate you reaching out and bringing your gamepad issues to our attention. We know how something like this can take all of the fun out of your VR experience, and we want to get you back on track. Let us ask you a few questions.
Has everything been updated on your device?
Have you had similar problems in the past?
Have you done the following?
Rebooting the headset? If not, here's how.
To restart your headset:
With your headset on and powered on, press and hold the power button on the right side of your headset until you see the Power off screen.
Select Restart. Your headset will turn off and then turn back on.
If you're unable to restart your headset:
Press and hold the power button for at least 10 seconds. This will manually turn off your headset.
Wait 30 seconds.
Press and hold the power button until your headset turns back on.
Uninstall and reinstall the Quest mobile or desktop app?
Please let us know if you have any questions. We are looking forward to your reply.
Hello, @ajac09! Just checking in to see if you are still needing assistance with the missing gamepad option. If so, please do reach back out to us at your earliest convenience. Thank you!
