Perhaps your firewall or security software is preventing the app from downloading. Was it working but then stopped, or is this the first time you've tried to download something?
If you can't work it out you should submit a support ticket if you haven't already.
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If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
