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Games close after a couple of minutes Oculus Link

Chavsny
Level 2

Happens with just a couple of games, Face Your Fears, Brookhaven Experiment (Steam VR) and Paranormal Activity (Steam VR) so far: game starts normally and after a couple of minutes, freezes showing an hourglass and the game closes sending me back to Oculus/Steam home. 

Any help will be appreciated, I'm using a USB-C cable with a laptop RTX3060, i9 11th. 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hello @Chavsny, games keep freezing up? This is not good, especially when it happens with your favorite titles. Let's see what we can do to help. 

 

If you haven't tried already, please try the following steps below:

  1. Uninstall/re-install the application and Oculus App
  2. Try to do the update on whichever device you aren't using (phone vs headset).
  3. Try a different Wi-Fi network connection if possible.
  4. Factory reset

Notes:

  • Performing a factory reset is irreversible and will remove all account information, downloaded games, and content from the headset.
  • Performing a factory reset won't remove content you've purchased or downloaded from your account.

If this does not work, please submit a ticket here. Also, since it appears that you are using Oculus link, can we please get your Oculus log files. This can be done by following these instructions:

 
1. Open the Run window (Windows key + R).
2. Enter and run: C:\Program Files\Oculus\Support\oculus-diagnostics\OculusLogGatherer.exe
- The above link is the default directory. Bear in mind that if you installed Oculus Home to another drive you will need to update the command with the correct file path.
3. Select the checkbox next to ‘Full logs’.
4. Select "1 day" from the "Collect last" drop down list.
5. Wait for the log collection to finish. This can take some time to complete.
6. The program will automatically generate a zip file containing your logs, which will be saved to your desktop automatically.
7. Attach the newly created zip file to your next support response.

Umareo
Level 2

Hi! I have the same problem. Did you manage to find solution?