07-26-2021 11:34 PM
Recently whenever I play a game on my quest 2 it will randomly go into a black screen for a second or 2 and then put me right back into the game where I last left off. It doesn’t restart the game or anything. This crash happens every couple minutes or so and is really annoying. Does anyone have a fix for this issue?
01-17-2022 10:55 AM
Same thing has been happening to me. That happens but another thing that happens is my screen will have the same 3 dots on a greyish blackish screen and send me back to my home screen. Its bugging me so much on my Quest 2.
01-17-2022 11:42 AM
Hey there! We want to solve this issue for the both of you! Firstly we have a couple questions.
Here are some troubleshooting steps to try and hopefully resolve your issue.
If neither of these options seem to solve the issue please submit a support ticket here so we can put some work in on our end and hopefully get the issue solved for the both of you. Hope to hear from you soon!
01-17-2022 11:47 AM - edited 01-17-2022 11:52 AM
So far its only been happening with VrChat. I have been playing Rec Room but no issues with that so far. No sound plays on the black screen. Sound only plays when I am put back in the game or if I am sent back to my Quest 2 home screen. I have not tried any troubleshooting steps in the past.
01-17-2022 11:57 AM
Of course, Cycl0ps! That's what we're here for! If it's only happening on VR chat, we suggest doing a clean install of the application, the issue you described sounds like it may be the game crashing. It could also possibly be a network issue so go ahead and power cycle your router and get back to us as soon as possible! Hope to hear from you soon!
01-17-2022 12:18 PM
I just tried playing Rec Room for a little bit and the same thing happened. I’ll try cleaning the sensor.
06-05-2022 10:58 AM
whenever i launch battle talent on quest it does loading then home after minutes. i did all troubleshooting steps but not work
07-06-2022 10:13 PM
The same has been happening for over 3 days and ive restarted the oculus, shutting it off and waiting a minute, and even factory reseting it. And even when i factory reset it i causes more problems like my profile not loading in when there is stable and excellent signal.
07-07-2022 08:43 AM
Hey @RedDaMaid, we hate when this happens! This isn't the experience we want any of our gamers to have. Because you, and many others seem to have a similar issue. we want to get this resolved for everyone as quickly as possible.
So that we can work with everyone 1 on 1, please reach out to us here and we'll get a dedicated agent working with each of you. Thank you so much, we look forward to hearing from everyone!
12-03-2022 09:12 AM
I've started having the same issue yesterday with my Quest 2. Sometimes it recovers, sometimes it doesn't. Any fix? Any contact info for Support?