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Games not downloading

Level 2

yeah it was working but then suddenly it just won't download anymore I already restarted the PC and headset I even uninstall the oculus app on my desktop and reinstalled it and it still didn't work.



Community Manager
Community Manager

Hey there, @Classicmauricio! We see you need a bit of help getting that app downloaded to your PC. We understand the importance of getting this issue sorted out to get back into the VR world. Not to worry. We have a few things for you to try out.

  • Check for any Windows updates.
  • Try to repair the PC app. You can find the steps to do that here.
  • Reset the internet connection.
  • Check for any updates on the headset.

Please give these steps a try. If these do not yield any results, we recommend connecting with our specialized team here. We'll be able to better assist you with advanced troubleshooting. We suggest attaching your PC log files to the ticket as well. This will help us get a better understanding of the issue and find the best course of action to take. If you require assistance creating a ticket, please let us know!