cancel
Showing results for 
Search instead for 
Did you mean: 

Games not showing in my library

CapoVR
Honored Guest
So I recently purchased an Oculus Quest 2 and it will be coming in tomorrow.  I purchased Beat Saber on Oculus.com and the next day I downloaded the Oculus desktop app to have it ready for when my Quest 2 comes in.  Now here is where my problem is.  I do not see Beat Saber in my library on the Oculus desktop app nor do I see it in my purchase history.  I also got some free games from Oculus.com and those are not showing either.  When I look up Beat Saber it is showing that I have to buy it even though I already did buy it on Oculus.com.  Did I do something wrong by purchasing it on the website before the headset comes in?  Please I do not want to spend more money buying the same game just to play it.  

I am signed in on the same account.  Even when I go into Account on Oculus.com and the desktop app, the username and email matches so it is nothing wrong with the account.
20 REPLIES 20

MadErnie
Honored Guest


Beat Saber is not Cross Buy
I agree though its a daft situation.


But the music packs are? Daft is not the word...   😛 

TeroZZZ
Honored Guest

This is just stupid. Absolutely :hundred_points: % unbelievable. WHY you don't mention this when people are buy the games and specially the oculus classes. IF i would known this iw never ever would even buy oculus. People are so pist at facebook aka oculus aka now meta. Really low point in history of VR.. 

It's is stupid. Anything facebook can do to screw us. Stop selling rift cables. Sure. Make two separate stores while we are at it to force people to buy the games again and not clearly state that on any promotional info. I hate this company. 

Anonymous
Not applicable

'll ask if it's possible to set something up when the new format forum kicks off.

Or maybe just ask Why it is not Cross buy whilst your in convo with them 🙂

Sigh....... 

You should have some patience!

There are TWO things you're doing right now.

Being condescending, and not helpful.

 

I was gifted a Quest 2 yesterday, and purchased Superhot via the smartphone app because I was excited to use my new toy. I shouldn't have to do research to learn that the desktop app, and smartphone app should be considered "2 entirely separate stores" when they literally don't have a name on their homepage. Nowhere in either desktop or smartphone app, is the name "rift" or "quest". There is absolutely no mention of this anywhere in the purchase process or the setup process. This is a design flaw, not a user error. You're just being a real **bleep** to this guy who just wanted some answers.

What we really need is for devs to make it so that the occulus apps communicate like every other modern piece of software. Amazon mobile app communicates with Amazon website. YouTube mobile app communicates with YouTube website.  Oculus' app stores though? Nah buy the game a few times first, we want that $$$

hey dude, why the stick up the ass? seriously

Kozmosz
Honored Guest

Same

Hey @Kozmosz. We know how concerning it can be to have your games not showing up in your library. We don't want you missing your games, and we'll do all that we can to get this right for you. We'll need to get some account information from you, with that being said we'll need to move this chat into a PM. 

 

Please click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

So how would you use the game for it to show up on both libraries?

Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?