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Games not working with controllers

Guitarsforlife
Honored Guest

So I pulled out my meta quest 2 headset today and tried playing a game. When I loaded in it was not tracking my controllers. But my controllers were working in the home-screen.I tried restarting my game and everything but it did not work. This is happen with every game and I don’t know what to do. It’s also doing it with hand tracking. It works in the home-screen but not the game. If anyone can help me figure this out I would greatly appreciate it.

27 REPLIES 27

mv81
Explorer

It works again today. How long will this last ?

offbeatkid
Meta Employee

Hi everyone!

We're here to help you with the controller tracking issues. To better understand what's going on, could you please answer these quick questions:

  1. Can you reproduce the issue consistently? If so, what steps lead to it?

  2. Are you still experiencing this issue, or has it been resolved?

  3. Would you be open to a direct connection with our support team to further troubleshoot and resolve the issue?

offbeatkid
Meta Employee

Hi!

We're here to help you with the controller tracking issues. To better understand what's going on, could you please answer these quick questions:

  1. Can you reproduce the issue consistently? If so, what steps lead to it?
  2. Are you still experiencing this issue, or has it been resolved
  3.  Would you be open to a direct connection with our support team to further troubleshoot and resolve the issue?

offbeatkid
Meta Employee

Hi! We're here to help you with the controller tracking issues. To better understand what's going on, could you please answer these quick questions:

  1. Can you reproduce the issue consistently? If so, what steps lead to it?
  2. Are you still experiencing this issue, or has it been resolved
  3.  Would you be open to a direct connection with our support team to further troubleshoot and resolve the issue?

1 - Yes The problem is back today  I turned off the device for the night. I have no idea how to reproduce the problem.

2 - Yes I have the problem today but not yesterday. I turn off the device for the night.

3 - Sure. Here is the log of one of my StereoKit app: https://pastebin.com/tf1mtmp2

The hand tracking is done (in a way) as the menu and occulus buttons appear at the right place.

And with the two controllers in hands, only the right Meta button is working. Events from sticks or menu buttons are not triggered (my app use sticks to move like in Horizon Worlds).

Ergooo
Explorer

There doesnt seem to be any logical pattern. Once yesterday the controllers wouldnt work within games. I restarted and it was fine. Used this morning and it was way fine. Tried to play again and controllers not working within games again. I went to shut down and got a message saying controllers were disabled. Looks like this is going to be a constant issue

damiang540
Explorer

😓

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