After going in to the store to update a game, and prioritizing the queue it immediately says "installing"
I thought at first that this was a normal install, and that the update was so small that it instantly went to the installing screen but it wasn't that. After waiting a while, it had never finished "installing" and I attempted to restart my headset. Upon reboot and checking my headset, the update said that it was going and displayed 0mb/2.4gb.
It started downloading and I waited. But after reaching 2.4gb it somehow went up to 2.5gb and NEVER finished installing.
The only way that I could possibly fix this issue is reinstall my entire game, but I have to do this every single update that the game pushes out. I don't want to have to download the large game file every time that the game pushes out a bug fix.
After review, no I am not the only one with this issue. I have had friends that also experienced this issue, and a friend of another friend said he also had to reinstall the entire game file to fix this issue.
We understand that you are having issues with the games getting stuck on "Installing" and the only solution is to reinstall the game. This could be a issue with the headset's download or update process. In this case, we would suggest you to follow the below steps:
Check Wi-Fi: Ensure you have a stable and strong Wi-Fi connection.
Update Software: Update your Meta Quest software to the latest version.
Check for available storage: Ensure your headset has enough free storage space to download and install the game.
Restart the Quest application on your phone: If you are using the Meta Quest app to manage downloads on your phone, try restarting it.
Clear app data: If a specific game is stuck, you can try clearing its app data within the Meta Quest settings. This will delete the game's cached data, which might be interfering with the installation process.
If the issue persists, please send us a private message. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
