cancel
Showing results for 
Search instead for 
Did you mean: 

Games that I previously owned on my Oculus did not transfer when I made a new Meta account.

TheBoone53
Honored Guest

So I have the original Oculus Quest and downloaded quite a few games like BeatSaber, Pavlov Shack, and the Five nights at Freddy’s game. I don’t use my VR very often but I do recall switching to Meta when it Oculus changed names and downloading the five nights at freddy’s on that account with no trouble. Well today I decided to pick up my oculus and check out some of the games again. However, nothing worked and when I connected it to my computer it said my account has been deleted and I need to reset my headset. Well I reset my account and I used the same email but all my games are gone and it says I have no purchase history. Did I lose all the games from before? Does it expect me to buy the games again? Is there no way I can recover what I already paid for?

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hello,

Thank you for your enquiry.

You would've received mail on the email associated with your account detailing the next steps between Oculus accounts and Meta accounts.

 

If you did not migrate your Oculus account to a Meta account by March 2024, your account may have been deleted.

We would be more than happy to take a closer look at this for you, please click on our name to access our profile page. Once there, select 'Send a message' to privately message us. 

Please note that you must be signed in to the community before sending a private message.

Thanks!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?