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Games uninstalled on their own

capmerica737
Honored Guest

I have had my Quest 2 for one week, and only had a couple games that came with the set. I went to play today, and all my games had Uninstaller, and won't reinstall. I tried to I stall from. My phone I. The app, and also on the headset.  I have tried logging out of the app on my phone, and restarting the headset.  Nothing I do is helping. 

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hey capmerica737, thanks for bringing this to our attention. Totally understand your concern with not being able to reinstall your missing apps. Did you log in with your email and password as credentials or social media? Please log out and log back in using only your email and password before making another reinstall attempt.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I tried to log in with my email, but am still unable to install my games. 

Yikes! This is not the experience we want you to have with us and would be more than happy to get you connected with us through a PM! That way we can get a better look a t this for you. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

We can't wait to get you back in the VR world!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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