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Gather Logs Error

garyjaki
Honored Guest

When I hit go and it finished I got a reall long error it was a "Error uploading bug report" and said a ton of other stuff is there a way to fix this. let me know if you need to see the error log.

 

5 REPLIES 5

MetaQuestSupport
Community Manager
Community Manager

Hello there! We see you're experiencing difficulties gathering logs information, we understand this can be concerning, but don't worry, we've got your back. We will do our best to take care of you as soon as possible and get you back up and running in no time.

 

Could you please send us a screenshot of the error message you received, as well as any other issues you are experiencing, so that we can resolve this for you?

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

garyjaki
Honored Guest

heres what the text said as the error  Error uploading bug report: System.AggregateException: One or more errors occurred. ---> System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The request was aborted: Could not create SSL/TLS secure channel.
at System.Net.HttpWebRequest.EndGetRequestStream(IAsyncResult asyncResult, TransportContext& context)
at System.Net.Http.HttpClientHandler.GetRequestStreamCallback(IAsyncResult ar)
--- End of inner exception stack trace ---
--- End of inner exception stack trace ---
at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions)
at System.Threading.Tasks.Task.Wait(Int32 millisecondsTimeout, CancellationToken cancellationToken)
at LGLite.BugUploader.UploadBugReport(String filePath, String description, String authToken, String category, Dictionary`2 additionalHeaders)
at LGLite.Program.<>c__DisplayClass8_3.<StartUIMode>b__5()
at System.Threading.Tasks.Task.InnerInvoke()
at System.Threading.Tasks.Task.Execute()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at LGLite.Program.<>c__DisplayClass8_0.<<StartUIMode>b__0>d.MoveNext()
---> (Inner Exception #0) System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The request was aborted: Could not create SSL/TLS secure channel.
at System.Net.HttpWebRequest.EndGetRequestStream(IAsyncResult asyncResult, TransportContext& context)
at System.Net.Http.HttpClientHandler.GetRequestStreamCallback(IAsyncResult ar)
--- End of inner exception stack trace ---<---

garyjaki
Honored Guest

garyjaki_0-1662696086797.png

there the screen shot but I cant show all of it at once thats as much as it lets me see at a time.

garyjaki_0-1662698495906.png

Is there anything you need to see if so please let me know

Thanks for the reply! We would for you to submit a support ticket with us here so that we can have our specialist look into this. Please upload the screenshots of the error message as well. We're looking forward to getting you back gaming as soon as possible! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!