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Gear VR Oculus store stuck requiring an update which doesn't install

Fulby
Heroic Explorer
Every time I open the Oculus store on my S6 it says I need to update 'Oculus'. I click Update Now and com.oculus.horizon downloads but does not appear to install (the download notification disappears when the download completes, and I don't see anything else happening).

Googling for answers suggests there may be a need to have some com.facebook.* services installed - I have installed the Facebook app but this didn't make a difference.

Does anyone know how to fix this?

Thanks,

Fulby
7 REPLIES 7

cybereality
Grand Champion
What phone carrier do you use? I recall Sprint phones (or carriers using Sprint's network) have a conflict with the Facebook services resulting in Oculus apps never installing.
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV

Fulby
Heroic Explorer
I'm in the UK on Three. I bought the phone through Amazon unlocked if that matters (i.e. it shouldn't have any of the carriers services/bloatware loaded onto it.)

Previous updates have gone through fine.

cybereality
Grand Champion
I'm not sure then. I'd recommend submitting a support ticket.
https://support.oculus.com/
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV

Anonymous
Not applicable
Try clearing the Oculus apps Cache and data and then reset the phone, worked for me when i had the same problem with a UK phone 🙂

Fulby
Heroic Explorer
Thanks, I'll see what Support can do and then try FrozenPea's suggestion if needed.

Fulby
Heroic Explorer
This is now fixed. In case it helps someone else: Support recommended a few things, the one which worked was uninstalling all Oculus apps then reinstalling them again by putting the phone in the Gear VR.

trs_brock_heinz
Explorer
I had the same issue on one of our development phones (a Sprint Galaxy S6 w/ Android 6.0.1), and I was able to fix it by doing the following:
1) Factory Reset
2) Open Google Play and let it update all installed apps
3) Install Facebook and Facebook Messenger
4) Reboot phone
5) Install Oculus Store Update. 

I did step 1 first assuming that would fix it, and only tried installing the Facebook app after everything else failed. It is possible that it would have been fixed just by installing Facebook. 
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