04-07-2025 12:51 AM
GM Folks
my son is reporting issues with his VR. Could anyone recommend the best way forward to help resolve all or any of the below scenarios please
The problems with my oculus
•when I go to press on a game to play on my oculus it will crash and take me to a place where I can’t get any menu up I am forced to restart my oculus then I have to uninstall the game and reinstall it this has been happening for 7 days and keeps happening
•also another problem when I get into a game if I do anything like go into the menu it will kick me out send me back to that part where I have to restart my oculus to get the menu to work the uninstall and install the game back.
Many thanks
Andy
04-07-2025 02:06 AM
Hi @ItsAndyMc 🙂
Is your son on the secondary account of the headset?
Because V74 is terrible buggy for additional accounts and cause the issues you are describing. Look:
Search - Meta Community Forums
Some users did a factory reset..... without success.
You should submit a bug report like everyone else and hope that Meta releases an update with a fix soon.
Report a bug on Meta Quest | Quest help
04-10-2025 01:57 PM
Much appreciated. So I assume if I promote his profile this should solve the issues?
thanks for the tips
04-11-2025 12:48 AM
You can't do anything to solve the issue.
It's on Metas end to do that with a working update.
The rollout of V76 started a few days ago..... maybe the update can solve the problem.
A user reported improvements for secondary accounts with V76.
Re: PTC v76 serious secondary account issues - Meta Community Forums - 1309030
I don't have V76 yet, so I can't test it myself.
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