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Generate New Device Code

Scrumpst3r
Honored Guest

Getting an error that says can not connect to device generate new device code. It then says that my phone isnt connected to the internet which it is. We have had this Oculus for almost a year and never had an issue with it until about Tuesday of last week. It is almost acting like servers are down. I have factory reset the Oculus and still get the Generate new device prompt but nothing happens when you you click the button.

8 REPLIES 8

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Scrumpst3r! We'd like to help you with the error you're receiving, as we don't want anything to get in the way of you enjoying VR!

Please answer a few questions for us so we can best assist:

  1. Are you able to access and play games?
  2. When does this error message pop up, e.g., when the headset is first booted up, after opening a game or app, etc.?
  3. Is Bluetooth enabled on the headset?
  4. Is the headset able to connect to the same Wi-Fi that the mobile device is on?

Also, please send us a screenshot of the error you're getting. We look forward to your reply and helping you out! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi again, @Scrumpst3r! We were just checking to see if you still needed help; if so, please don't hesitate to reach out to us! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

EliteJack
Honored Guest

We are having the same issue. We have not done a hard reset yet. Please advise. 

Hey, @EliteJack! Let's pair up to work through this pairing issue! Before we even consider doing a factory reset, we kindly ask that you answer the following questions so that we can gain a better understanding of why your headset isn't able to generate a new device code:

  • Have you ever been able to generate a device code and pair? If so, when was the last time you were able to pair without any issues?
  • What phone are you trying to pair your device with? Is that phone's software Apple iOS 13.4 or later or Android 5.0 or later?
  • Is your device and the phone that you're pairing it with on the latest available software versions?
  • Are your phone and headset connected to the same network at the same frequency?

In addition, we ask that you remove any unsupported third-party accessories that may affect communication (such as headset covers, etc.) and ensure that Bluetooth is activated on both devices before attempting to pair again. 

 

We're looking forward to hearing back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey again, @EliteJack! We want to make sure that you're able to pair to you're device so we're following up to see if you could answer the questions in our previous post? We'll be here ready to help you whenever you have time, don't worry, we're just eager to help! We can't wait for your reply!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Good evening. Thank you for your help. Below are the answers to your questions:

  • Have you ever been able to generate a device code and pair? If so, when was the last time you were able to pair without any issues? Yes, when he first got the Oculus but we do not know when the last time it was paired.
  • What phone are you trying to pair your device with? Is that phone's software Apple iOS 13.4 or later or Android 5.0 or later? iPhone 14 with current iOS 17.5
  • Is your device and the phone that you're pairing it with on the latest available software versions? Phone yes, Oculus don't know because he has not used it for a while
  • Are your phone and headset connected to the same network at the same frequency? Yes. 

Please let us know what other questions you may have. Thanks again for your help.

Mike and Jack

 

We appreciate you providing those responses, Mike and Jack! We'd like to confirm if you've been able to try performing a Hard Reboot or a Factory Reset yet? If you've tried those and are still receiving this error, send us a PM!

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Knock, knock! We wanted to check back in with you, since we'd love to help you get this Device Code issue sorted out! Please send us a message and let us know if those steps were unsuccessful! We're always here to help with any of your Meta Quest questions or concerns!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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