08-02-202209:17 AM - last edited on 07-05-202409:09 AM by TheAntiSocializer
I just recently got my quest 2, and when I tried to buy a game it said “request not completed. We noticed something unusual and, for your security this request couldn’t be completed.” I know there’s nothing wrong with my card, because I use it for purchases all the time, but I haven’t been able to buy any games or products from the meta store. If anyone knows why I’m having this problem, help would be greatly appreciated.
Hey there, this is not the experience we want for you at all. We are here to step in and crack down what is causing this to keep occurring.
At times, we have gamers who might have restrictions that have been made on their account. Would you be able to confirm that your currency matches the currency of the game you're purchasing? The reason for this question is because sometimes your purchase will not go through if there happens to be a mix up with the currency not matching that of where you reside.
Also would you be able to share with us what type of card you're using and what game are you trying to purchase at this time. We went ahead and listed the supported forms of payment down below just for you:
The supported payment methods for the U.S.A are:
Visa
American Express (AMEX)
Mastercard
Paypal
We would love to continue this conversation via private message. This will allow us to be able to look into this case on a personal level. We advise to not share your personal information as a public response. We want to ensure your information is protected, so please feel free to share every detail with us via private message.
Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
We hope to hear from you soon!
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We hope this message finds you well. Yesterday we had the opportunity of working with you on you not being able to make purchases.
Are you still experiencing this issue? Please feel free to update us on this issue. We will be happy to step in for you and make sure this is handled.
Also you can always share your update with us via private message. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
Always here to help!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi so im experience the same issue as this guy and i was wondering if someone could help me bc i tried buying an game dlc and its says something about security? idk.
I just recently got my quest 2, and when I tried to buy a game it said “request not completed. We noticed something unusual and, for your security this request couldn’t be completed.” I know there’s nothing wrong with my card, because I use it for purchases all the time, but I haven’t been able to buy any games or products from the meta store. If anyone knows why I’m having this problem, help would be greatly appreciated.
Hey @raulbadmen. We would definitely love to address this issue with you in regards to your payment information error message. Please feel free to visit the link here for more information about our payment process for your purchase. If further assistance is needed, please send us a PM so that we can look deeper into the issue for you. You can do so by visiting the link here. Looking forward to hearing from you soon.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey @raulbadmen. We're still looking forward to your PM. Just checking back in to see if there's any updates on the issue you're experincing or if you have any further questions for us here. Hope to hear from you soon.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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