Still waiting to hear back from Meta. I paid money to start a chat with the support team and have been on the receiving end of uselessness.
I was given this reply on the 7th of December:
“This is an automated message: Our specialised team continue to work on your issue 1567143993927910. We will contact you as soon as they have any updates.”
10 days later I still haven’t heard anything. Whenever I try start a new chat it takes me back to the already open chat. Please help, I’m getting desperate.
Any mention of a specialised team means the support AI has abandoned you. Hopefully someone more human will turn up here shortly with the link to DM them.
In my case, most e-mail responses are timely, but I question their accuracy in reading the problem with an obvious solution. I requested they elevate my issue, and I have not received a response. I posted my problem with 6 month Meta Quest+ promo with the hope someone in authority could resolve the issue before seeking outside assistance.
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
