06-21-202408:09 PM - last edited on 06-22-202409:31 AM by TheAntiSocializer
anytime i have tried playing vr chat today it tells me “ oculus platform error during user proof check :timeout during fetching DSAT” i do not have a pc connected to my vr chat or my oculus and the only things on here i can find says to do with pc the last time i played was last night i reset my oculus and deleted and re downloaded vr chat
Hey @aj_is.2fine! We would be more than happy to assist you with the error you received in VR chat. We would love to get you back in the chat! So that we can better understand the situation, we would like to ask a few questions.
Is the app downloaded from a Meta platform, or a third party, side-loading platform such as Steam or SideQuest?
Is the app downloaded and installed on the headset?
When did this start? Were any changes made?
Have you confirmed that your home world in VRchat is set to a compatible version?
Have you had any issues with any other apps crashing?
We look forward to hearing back from you and assisting you further!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey @aj_is.2fine! We would be more than happy to assist you with the error you received in VR chat. We would love to get you back in the chat! So that we can better understand the situation, we would like to ask a few questions.
Is the app downloaded from a Meta platform, or a third party, side-loading platform such as Steam or SideQuest?
Is the app downloaded and installed on the headset?
When did this start? Were any changes made?
Have you confirmed that your home world in VRchat is set to a compatible version?
Have you had any issues with any other apps crashing?
We look forward to hearing back from you and assisting you further!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hello @aj_is.2fine. We're just checking back in with you to see if there's any updates on the issue you're experiencing and if you still needed assistance. We're still standing by to assist you with any further questions as well. No rush! Hope to hear from you soon.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
yes i still need help i have factory reset my oculus 4 times and reset it about 5 times deleted and redownloaded the game multiple times and also reset my wifi router and it still wont work
Hey @aj_is.2fine. We are sorry to hear that after those troubleshooting methods there is still no improvement with VR Chat.. We do have more troubleshooting steps that you can do to get the issues resolved. Try the steps below:
In VR chat,, click the settings of "Gear" tab in the bottom of the Main Menu. Scroll down to Debug on the left side, then click on it. Click on "Clear Content Cache" and "Clear Local Profile Data". Restart VR Chat
Let us know how those steps work out for you. Hope to hear back from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there, @graykiller9407, and thanks for bringing it to our attention you're also having issues with VR Chat. We definitely want to make sure you're able to enjoy it once more, so we'd love for you to test the steps we've provided just above to see how things continue to appear. From there, we'll continue working to take a further look into things!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there, @aj_is.2fine and @graykiller9407! We just wanted to swing by to continue working with you both regarding your experience with your devices. Whenever you're ready, we'll be here and happy to help!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Ive also been having this issue. Ive checked my wifi, the connection is “excellent,” i dont have airlink enabled, my headset is all caught up on updates and so is VRChat itself. I restarted my headset 6 times, uninstalled and reinstalled VRChat twice, same error message pops up. I checked VRChat on my PC and it works perfectly fine, so it’s a problem coming from the headset. This problem has been occurring since I got the headset.
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