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Getting a replacement RiftS

Aureum
Sightseer
My old RiftS was faulty and I was given a sales invoice for another one after sending it in.

I received the sales invoice for a refurbished model almost two weeks ago and still haven't had one even begin being shipped to me.
Every time I contact support all I get is "Thank you for your patience, there's nothing we can do, check back in 3-5 days"

Has anyone had this problem?
How long did your replacements take to ship?
Is it possible to just pay extra and have a new one shipped now rather being stuck perpetually waiting for a refurbished model to come around?
Is there anything I can do about this?


1 REPLY 1

Crazy_Sane
Superstar

Probably not. They may even be repairing your headset and waiting on parts to ship.

A refurbished unit for warranty replacement is pretty crappy. I would expect a new one.