I got the error "Something went wrong. We're working on getting it fixed as soon as we can". I have to redeem it every day for the last week but still get the same message. Amazon has no support on this issue, Who do I contact to get my $50 credit to my account??
Hey @Big_Low! It's so exciting to get a gift card, you must be looking forward to getting some awesome games! We hate to hear you're having trouble redeeming your gift card though, and we are happy to lend a helping hand.
You're definitely going to the right website to redeem your card. Have you tried redeeming it while using a different device? We would suggest trying that if possible, and we would also suggest trying to redeem when connected to a different network.
If you're still unable to redeem your gift card, please reach out to us in a private message so we can get some more details from you to investigate further. To contact us via PM, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey @Big_Low! It's so exciting to get a gift card, you must be looking forward to getting some awesome games! We hate to hear you're having trouble redeeming your gift card though, and we are happy to lend a helping hand.
You're definitely going to the right website to redeem your card. Have you tried redeeming it while using a different device? We would suggest trying that if possible, and we would also suggest trying to redeem when connected to a different network.
If you're still unable to redeem your gift card, please reach out to us in a private message so we can get some more details from you to investigate further. To contact us via PM, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
We get how frustrating it can be when you have purchased a gift card but are unable to redeem it.
Would you be able to private message us so we can ask for some more information to see why you are unable to redeem it. Please select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We're eager to hear from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Same dude, its total bs. when i redeem a code, it says "Error Performing Query." When I attend to redeem it on my VR, it says "Error Query "I don't know how to fix it. I messaged My AI on Snapchat. It said to Uninstall and Reinstall the Meta Horizon for the fix of the error. And it also says that it's just a error lag and you should wait for a while. Next it says to check your internet, use a different Payment Method, Or you have insufficient funds for the redeem. Which I really don't get because you don't need any funds to redeem it. You can redeem it for free. 0$.
I’ve been trying to redeem a card and get the same message been back and forth with emails and get the same generic response, so frustrated £100 down and been running in circles with support for 3 weeks, now feeling like I’ve been robbed
