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Getting error message when trying to gift a game/app

Radar.One
Honored Guest

Trying to send gift but getting the following error when using app.

 

Unable to Send Gift, This person is unable to receive this gift. This could be due to their region, user restrictions, or other factors. Please select another gift."

 

Using web site and sending to email address gets a similar error.

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Radar.One! We appreciate you reaching out to us about the 'Unable to Send Gift' error message you're receiving when trying to gift an app. We definitely understand how important it is to be able to gift apps to your friends and family so you can all enjoy playing in VR together. 

 

We'd love to lend you a hand immediately, but due to the potential of dealing with private and sensitive information, we kindly request that you PM us first.

 

Please make sure that you're logged in to the community before sending us a PM! To access our profile page, either select our name or click here! Next, click 'Send a Message' to PM us.

 

Once we receive your PM, we'll be able to thoroughly investigate why you're unable to gift apps. Thanks in advance!

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