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Getting help from Support

MoonstoneWolf7
Heroic Explorer

How do I get a response from Meta Support?  I have tried various means and they always close the ticket before even responding to me to troubleshoot.  So I'm going to post this here in the hopes of resolving some of these issues.  I love the Quest 3 as well as the Meta Rayban and want these to work.  So hoping the Meta responds on here so we can take it from there.  

4 REPLIES 4

MetaQuestSupport
Community Manager
Community Manager

Hi there,

 

We can see you need support with your Quest 3 and your Meta Ray-Ban glasses. Please be assured, we are here to help!

Just shoot us a DM and we can look into your issue further.

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I'll get back to you tomorrow morning then.  I've got getting the log together of what I"m experiencing.  Please don't think I'm forgetting to get back.  

Hi @MoonstoneWolf7!

Thank you for letting us know. We look forward to hearing from you!
 


Best wishes.
Meta Quest Support

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Ok so now I'm unable to send you any more messages as I get this:   You have reached the limit for number of private messages that you can send for now. Please try again later.

 

Please help me with this.  

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