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Getting permanent MAC address for Quest 3

taiwon.yoo
Honored Guest

Hi, I'm trying to connect Meta Quest 3 to a university internet, which requires registering MAC address.

 

The problem is, the MAC address I see on the phone app or in the device "about" menu keeps changing. I am not sure if turning the device on/off or getting connected to Wi-fi (connects but not functional now until I register the MAC address) makes the MAC address change, but I wonder where I can find the permanent device MAC address I can give to the university registration so that I can get this device hooked up to internet. 

 

Where can I find the device MAC that does not change? 

1 ACCEPTED SOLUTION

Accepted Solutions

TheAntiSocializer
Retired Support

Hey @taiwon.yoo! Getting connected to the network can really make the difference with VR, so I'm glad that @Krolitian was able to provide some information for finding that MAC address. If you run into any other issues or have any other concerns, feel free to reach back out on here or reach out to @MetaQuestSupport through PMs. I'm sure they'll be able to provide some more in-depth assistance.

Sometimes it's okay to be a little Bing Chilling

View solution in original post

4 REPLIES 4

Krolitian
Honored Guest

Was in the same situation as you and managed to figure it out after an hour.

The MAC address shown in you settings, both in your headset and on your phone's info about your headset, are a lie. What you want to do is delete the university router, connect to it again but this time in the password page, make sure in advanced settings you go to the bottom and change the randomized MAC to use your actual device MAC. Type in the router password and join the network.

The network joining will fail cause they still don't have your device registered, so in that same wifi joining window go to edit the wifi network, then scroll down all the way to the bottom of the details and it'll show what MAC address it's showing your device as to the router. This is your REAL MAC address. Give this to your university to register and you're golden.

 

Cheers!

TheAntiSocializer
Retired Support

Hey @taiwon.yoo! Getting connected to the network can really make the difference with VR, so I'm glad that @Krolitian was able to provide some information for finding that MAC address. If you run into any other issues or have any other concerns, feel free to reach back out on here or reach out to @MetaQuestSupport through PMs. I'm sure they'll be able to provide some more in-depth assistance.

Sometimes it's okay to be a little Bing Chilling

Turkish79
Honored Guest

Hi.

Not sure if anyone is able to help.

I live in a building with a secure server and all devices must be manually added by giving the MAC adress to the building management.

The issue I have is during start up I chose to connect to my WiFi adress which says Connected without Internet (Because I still have to provide the MAC adress to fully connect). The initialization screen then appears but isn't able to load. The instructions on the screen advise you to pair with your phone which I'm not able to do as the start up screen appears to be "frozen". There's no way of obtaining the MAC address from the Device itself or via the APP on my phone.

I have spent 3 weeks trying to solve this with countless "META Support staff" but to no avail.

Now the battery has died and after recharging it won't turn on? It just constantly cooling (A fan inside the headset) and the screen is totally black.

I have had a Quest 2 for 3 years without 1 single issue?

The answer from Krolitian may help with the MAC address, but not being able to turn it on sounds more serious.

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