12-06-2022 02:52 AM
Airlink used to work fine but I hadnt used it for a while - tried it out yesterday and once the oculus rift home screen comes up the image is squashed vertically and off centre (appearing above me). I have a 21:9 ultra widescreen monitor so wonder if it is something to do with that, but like I say it worked fine before. Once I switch to a wired connection, everything looks and plays fine. I'm using a 3080ti, a 16 core threadripper cpu and 64gb ram which has a wired connection to a 5ghz wireless network. Any ideas?
12-07-2022 03:34 PM
I'm getting the same issue on the Quest 2. I've been using air link for months with little to no issue. Hadn't used my headset in a couple of weeks, but on Saturday (12/3) I got this awful visual bug. Nothing about my hardware has changed. The only thing about my setup that is not ideal is a lack of ethernet connection, but that hasn't been an issue before. I don't have an ultrawide monitor like Diet here, but I do have two monitors. I do not have a cable to test a wired connection. I reinstalled the Oculus PC app setup and repaired it just to make sure everything was up to date per internet recommendations. That did not fix the issue.
12-08-2022 11:19 AM - last edited on 02-10-2023 10:53 AM by RoastPork
Hey @NoTimetoDiet, totally understand your concern with the AirLink difficulties. It's one of the coolest features and we want to help you get it back to normal. Looking at the error message you received, it would be best to start by repairing the PC app. To repair the Oculus PC app:
If the issue still persists after trying this, please reach out to our Online Support Team so that they can provide you with more advanced and thorough troubleshooting options! You can connect to them using this link here.
12-10-2022 10:17 AM - last edited on 02-10-2023 10:54 AM by RoastPork
Hey @NoTimetoDiet, did these steps help? Let us know and keep us updated on your troubleshooting adventure!
12-15-2022 03:15 AM
Hi, unfortunately, like SaltyAce, repairing the install didn't fix the problem. Still appearing squashed over airlink
12-15-2022 09:58 AM - last edited on 02-10-2023 10:55 AM by RoastPork
Hey @NoTimetoDiet, thanks for trying that out! Considering what you've us so far, we'll want to try a factory reset so the headset acts brand new. We'll also turn on Cloud Backup first so you don't lose any data on the headset.
To perform a factory reset using the headset:
Please not that factory reset won't remove content you've purchased or downloaded from your account. If the issue still persists after this, reach out to our Online Support Team so they can get to the bottom of this for ya!
12-16-2022 12:51 PM - last edited on 02-10-2023 10:54 AM by RoastPork
Hey @NoTimetoDiet, we're you able to give these steps a try? If so give us an update on your progress so we can determine what we can do for you next! We hope to hear from you soon, even if it's just to say hi.
12-17-2022 09:02 AM
Had the same issue, fixed by updating headset software.
02-08-2023 09:53 PM
I Have Lag On My Airlink Screen. And Also I Can’t Play Beat Saber With Via Airlink. I have issues after playing With Oculus Quest 2 And Keeps lagging and My Brother Can’t Fix It,But How Can I Fix it? Please Help Me Meta Quest!
02-09-2023 08:59 AM - last edited on 02-10-2023 10:54 AM by RoastPork
Hey there, @REMIXED.audio! We noticed that you are experiencing some lag issues while using your Air Link. This is definitely not the experience we want any of our users to have and we'd love to help you get this issue sorted out as quickly as possible! We would recommend starting off with repairing the PC app. To repair the PC app, please perform the following:
Also, we'd recommend ensuring that your headset software is up-to-date. Please let us know if this helps to resolve the issue. We will be standing by just in case further assistance is needed!