Airlink used to work fine but I hadnt used it for a while - tried it out yesterday and once the oculus rift home screen comes up the image is squashed vertically and off centre (appearing above me). I have a 21:9 ultra widescreen monitor so wonder if it is something to do with that, but like I say it worked fine before. Once I switch to a wired connection, everything looks and plays fine. I'm using a 3080ti, a 16 core threadripper cpu and 64gb ram which has a wired connection to a 5ghz wireless network. Any ideas?
I'm getting the same issue on the Quest 2. I've been using air link for months with little to no issue. Hadn't used my headset in a couple of weeks, but on Saturday (12/3) I got this awful visual bug. Nothing about my hardware has changed. The only thing about my setup that is not ideal is a lack of ethernet connection, but that hasn't been an issue before. I don't have an ultrawide monitor like Diet here, but I do have two monitors. I do not have a cable to test a wired connection. I reinstalled the Oculus PC app setup and repaired it just to make sure everything was up to date per internet recommendations. That did not fix the issue.
Hey NoTimetoDiet, totally understand your concern with the AIrlink difficulties. It's one of the coolest features and we want to help you get it back to normal. Looking at the error message you received, it would be best to start by repairing the PC app. To repair the Oculus PC app:
If the issue still persists after trying this, please reach out to our Online Support Team so that they can provide you with more advanced and thorough troubleshooting options! You can connect to them using this link here.
Hey NoTimetoDiet, thanks for trying that out! Considering what you've us so far, we'll want to try a factory reset so the headset acts brand new. We'll also cloud backup first so you don't lose any data on the headset.
First, turn on your cloud backup:
To perform a factory reset using the headset:
Please not that factory reset won't remove content you've purchased or downloaded from your account. If the issue still persists after this, reach out to our Online Support Team so they can get to the bottom of this for ya!