Today I noticed some sluggishness on the right controller stick and on further inspection it seemed the inside of the stick was completely cracked.
Quest 2 set was purchased dec '21 so is still within the 2 year warranty. When looking on the Meta webpage I can do a device lookup to see if it's still in warranty. When inputting the right controllers Serial number it says: "Your product is eligible for replacement.", followed with: "We weren't able to confirm that this product is associated with your account". The page then prevents me from going further and request a repair or replacement.
How do I proceed from here? How do I signup my controller for repair/replacement ?
Hey there, @ShasODerpy! We see that you are experiencing some issues with your right Quest 2 controller. We definitely understand how troublesome that can be and we'd love to help you get this issue sorted out as quickly as possible! We would like to get you over to our dedicated Support Team so that we can do some more extensive troubleshooting with you and look at warranty options. Please click here to connect to a specialist so that we may further assist you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I managed to get in touch with a MetaStore's support through a livechat. They were very helpfull and are arranging a replacement for me now.
For anyone running into the same problem I did, it seems the Live Chat option is not given/displayed when you browse the troubleshooter to the controllers or accesoires. Only under the headset itself did it eventually give me an option to contact support directly.
Hey there, @ShasODerpy! We see that you are experiencing some issues with your right Quest 2 controller. We definitely understand how troublesome that can be and we'd love to help you get this issue sorted out as quickly as possible! We would like to get you over to our dedicated Support Team so that we can do some more extensive troubleshooting with you and look at warranty options. Please click here to connect to a specialist so that we may further assist you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I managed to get in touch with a MetaStore's support through a livechat. They were very helpfull and are arranging a replacement for me now.
For anyone running into the same problem I did, it seems the Live Chat option is not given/displayed when you browse the troubleshooter to the controllers or accesoires. Only under the headset itself did it eventually give me an option to contact support directly.
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