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Gift cards

Anonymous
Not applicable

Greetings to all! Please help me with my question. If I can't add a payment option in the store, can I pay with a gift card? No backup debit or credit card.

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Anonymous! We know how important it is to make sure you have all the details you'll need to spend your Meta Quest gift card on some amazing VR content, so we wanted to pop in to provide some insight! By the way, we do want to let you know that in order for a gift card to be added to your payment methods, a valid payment method would need to be already on there. This is due to the gift card needing a fallback payment method, as some content is not available for Meta Quest gift cards to be used on, per this article. We're incredibly pleased to have been able to clear this up with you! Let us know if you have any further questions! We'll always be glad to hear from you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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4 REPLIES 4

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Anonymous! We know how important it is to make sure you have all the details you'll need to spend your Meta Quest gift card on some amazing VR content, so we wanted to pop in to provide some insight! By the way, we do want to let you know that in order for a gift card to be added to your payment methods, a valid payment method would need to be already on there. This is due to the gift card needing a fallback payment method, as some content is not available for Meta Quest gift cards to be used on, per this article. We're incredibly pleased to have been able to clear this up with you! Let us know if you have any further questions! We'll always be glad to hear from you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Speaking of gift cards, my mother has a Meta gift card, and she wants to do FitXR. It will not allow her to get the FitXR subscription with her Meta Gift Card. Why? It keeps telling her to put her credit card. She doesn't want to use her gift card. 

Hi @SassieCass1990. We understand the importance of ensuring that you have all the necessary information to make the most of your Meta Quest gift card and enjoy some incredible VR content. Therefore, we would like to provide you with some valuable insights. It is worth mentioning that in order to add a gift card to your payment methods, you must already have a valid payment method registered. As previously stated, this requirement is due to the fact that the gift card needs a fallback payment method, as there are certain VR content items that cannot be purchased using Meta Quest gift cards, as explained here. We are delighted to have clarified this matter for you, and please feel free to reach out if you have any further inquiries. We are always here to assist you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey hey @SassieCass1990! Just checking in. Do you have any questions regarding purchasing any apps with a gift card? 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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