12-09-2024 08:02 PM
I was sent Arizona Sunshine 2 as a gift on Nov 30, and I received the email and code, but I cannot play the game. I did the trial and it ended -- now whenever I install the game it just says "Trial Ended" with no option to redeem the gift. Also, the game does not show up in my Meta Account. Can someone please help?
12-10-2024 02:01 AM
Hi @FourEyes2024 🙂
this happens sometimes when people have played the trial.
You must reach out to support, they have to change something in your account, so you can redeem/install a game after playing the trial.
Send a PM @MetaQuestSupport
Click on their name to visit their profile page, then click the "send message" button.
12-10-2024 09:10 AM
Will do that. Thanks @Choleni !
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset