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Gifted game not showing in account

FourEyes2024
Honored Guest

I was sent Arizona Sunshine 2 as a gift on Nov 30, and I received the email and code, but I cannot play the game. I did the trial and it ended -- now whenever I install the game it just says "Trial Ended" with no option to redeem the gift. Also, the game does not show up in my Meta Account. Can someone please help?

2 REPLIES 2

Choleni
MVP
MVP

Hi @FourEyes2024 🙂

this happens sometimes when people have played the trial.

You must reach out to support, they have to change something in your account, so you can redeem/install a game after playing the trial.

Send a PM @MetaQuestSupport 

Click on their name to visit their profile page, then click the "send message" button.

Will do that. Thanks @Choleni !

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