Hey @JVisionYT! We've noticed you're having troubles with your menu display. We definitely want you to enjoy your experience in VR and would be more than happy to help. Could you please give a screenshot of what you're seeing and provide any troubleshooting you've tried to help us better understand?
With this information, we'll be able to quickly find the best solution. We look forward to assisting you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Sorry but it was so fast I got scared and turned of the headset as it happened but the white outline was black with pink dots so that is the best I can give you, sorry.
We understand that sometimes bright displays can be concerning, so we'd like to provide a less intense way to capture a photo of what is showing through your lenses!
While still powered on, remove the headset
Grasp the headset with your thumb covering the proximity sensor, and your remaining fingers outward over the cameras
Use a mobile device to take a photo of the visible display through the lens
Please post that here for us, so that we can look into this further with you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there! We wanted to check back in to make sure we can help you with your headset's display issue! Please send us a good photo of what you're seeing, or let us know if there's anything else we can help you with!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
